Luigi Quaglia Gioielli

Frequently Asked Questions

01. Material variants

I am interested in one of your jewels that I saw in yellow gold, can I have it in white gold?

Absolutely yes, we can make all jewelry in the three colors of gold (yellow-white-red).

02. Jewelry measurements

I purchased a piece of jewelry on your site but got the wrong size, can you replace it for me?

Yes, you can send the jewelry back to us and we will get it to you in the correct size. Find out how to make a return.

03. Personalized jewelry

I have a custom jewelry idea, can you make it for me?

We have formulated a unique service. Make the jewelry you have in mind, just the way you want it: unique, created especially for you or the people you love.

04. Online items

Are all the articles visible on the site?

We have decided to include a selection of our jewelry on the site. In our flagship stores and at authorized retailers you can find lots of other jewelry not on the site. You can find the store nearest you here.

05. Payments

What means of payment are accepted?
We accept payment by bank transfer, credit card and Paypal.

06. Availability

Are all items available?

Thanks to our handcrafted workshop, we are able to quickly produce any piece of jewelry on the site. So if an item should be temporarily unavailable, we have the ability to produce it in just a few days.

07. Delivery time

In how many days will the jewelry be delivered to my home?
For shipping we rely on an external mail box that selects the most efficient and fast delivery courier from time to time. We can guarantee that the jewelry will be delivered to you within 15 working days from the date of your order.

08. Gift shipping

Is it possible to ship directly to another person as a gift?

Certainly. Simply enter the gift recipient’s address on the order form and indicate to us in the “Order Notes” text box that it is a gift.

09. Shipping abroad

Do you ship abroad?

Yes, we ship to all countries in the world. Of course, shipping times vary from country to country. To find out the timing more precisely, we suggest you email us at

10. Inquiries

I can’t find the solution to my query, what do I do?
Send us an e-mail with your request to
We will be happy to help you.